System Temporarily Shut Off
Aug 5, 21:35 EDTResolved - We are back online. Thank you again for your patience and we are sorry for the disruption.Aug 5, 21:34 EDTUpdate - We are back online. Thank you again for your patience and...
View ArticleMessage Sending and Receiving Temporarily Disabled
Aug 6, 00:51 EDTResolved - Thank you for bearing with us. We identified the source of the issue and functionality has been restored. To avoid sending untimely messages, some campaigns and...
View ArticleIssues on Shared Short Code - 555888
Aug 12, 14:03 EDTResolved - All service to the 555888 short code has been restored.Aug 5, 16:24 EDTInvestigating - We are currently experiencing connectivity issues on one of our numbers, 555888. All...
View ArticleOutbound messaging down for some users
Aug 24, 10:10 EDTResolved - This incident has been resolved.Aug 24, 10:09 EDTUpdate - We are continuing to investigate this issue.Aug 24, 10:09 EDTUpdate - All functionality is now restored. Thank you...
View ArticleAccount access issues
Oct 20, 12:52 EDTResolved - We are happy to report that the incident has been resolved. We would also like to note that no traffic was lost during the brief outage, all inbound and outbound messages...
View ArticleService Degradation
Jan 19, 21:06 ESTResolved - Our engineers have fully processed the backlog of inbound messages. We apologize for the delay and appreciate your patience today.Jan 19, 20:27 ESTUpdate - Our engineers are...
View ArticleOutbound Message Delays
Apr 28, 10:33 EDTResolved - This incident has been resolved.Apr 28, 09:30 EDTMonitoring - Outbound messages are now sending. Messages that were stopped from sending because of this issue will now send....
View ArticleSite access issues
Jul 28, 15:29 EDTResolved - We are happy to report that this incident is now resolved. No messaging traffic was lost during this period, all inbound and outbound messages were delivered as normal. We...
View ArticleIssues with Login - Facebook
Aug 20, 10:33 EDTResolved - We are happy to report this is fully resolved! Again, message traffic was not lost during this time, all inbound and outbound messages were delivered as normal. We sincerely...
View ArticleInbound Message Delays - Toll-Free Numbers
Sep 22, 18:06 EDTResolved - We are happy to report this issue is fully resolved!Message traffic was not lost during this time, inbound messages have been processed and should now be delivered. We...
View ArticleMessage Delays
Jan 14, 18:21 ESTResolved - We are happy to report this issue is fully resolved!Inbound message traffic was not lost during this time. Outbound messages have been processed and should now be...
View ArticleErrors Sending to Verizon
Feb 17, 13:30 ESTResolved - This issue has been resolved. Thank you again for your patience!Feb 17, 11:56 ESTMonitoring - The issue has been resolved with Verizon and we're monitoring the situation for...
View ArticleLogin Errors
Feb 18, 13:07 ESTResolved - This issue has been resolved and people are able to login normally now. We appreciate your patience while we worked on this!Feb 18, 11:34 ESTMonitoring - A fix has been...
View ArticleInbound Messages Not Received - Toll-Free Numbers
Mar 24, 16:18 EDTResolved - We've resolved our incoming message delivery incident. Thank you for your patience.Mar 24, 14:38 EDTMonitoring - A fix has been implemented and we’re monitoring the results....
View ArticleMessage Delivery Issues
Mar 26, 11:24 EDTResolved - Campaigns are sending normally now. Thank you for your patience while we resolved this!Mar 25, 22:18 EDTUpdate - We are continuing to work on a fix for this issue.Mar 25,...
View ArticleMMS & SMS Campaigns Sending Slowly
Mar 31, 22:25 EDTResolved - This incident has been resolved. Thank you for your patience while we worked through it.Mar 31, 15:43 EDTMonitoring - A fix has been implemented and campaigns are starting...
View ArticleAccount Issues and Messaging Delays
Aug 24, 13:16 EDTResolved - We are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be...
View ArticleAccess Issues with Safari browser on iOS and macOS
Aug 26, 11:09 EDTResolved - This issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience!Aug 26, 10:11 EDTMonitoring - The...
View ArticleInbound Message Delays - Toll-free numbers
Oct 3, 18:40 EDTResolved - This incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused.Oct 3, 17:43...
View ArticleMessage Delivery Issue - Outgoing Messages from 10DLC to Canadian Recipients
Apr 19, 21:04 EDTResolved - This incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.Apr 19, 18:37 EDTMonitoring - The...
View ArticleDelivery Issues - AT&T
Feb 22, 15:55 ESTResolved - We've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered.Feb 22, 15:52 ESTUpdate - We are...
View ArticleLive Chat - Unable to Initiate a Chat and Slowness
May 29, 14:29 EDTResolved - A fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.May 29, 13:12...
View ArticleLogin Errors
Jan 28, 17:33 ESTResolved - This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!Jan 28, 17:02 ESTMonitoring - A fix has been...
View ArticleAccount Verification - SMS
Feb 4, 17:01 ESTResolved - We are happy to report that this issue has been fully resolved.Feb 4, 16:08 ESTMonitoring - A fix has been implemented and SMS messages containing verification codes for...
View ArticleLogin Errors
Apr 28, 13:38 EDTResolved - This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.Apr 28, 12:36...
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